Housekeeping department helps to keep a welcoming, clean and serene environment.
Housekeeping is an essential arm of the hotel which helps to uphold a major part of the functionality of the hotel and its operation.
Regardless of how beautiful the hotel and its environment might be, without the housekeepers doing a daily cleaning routine- it cannot perform its full obligation of hospitality.
However, a clean and welcoming environment attracts guests, without ruling out an excellent customer service experience to retain them.
Housekeeping is a vital element and arm of the hotel.
It is important to ensure daily operations/activities are carried out with speciality and priority.
most importantly, the hotel and guest rooms’ appearance is a direct reflection of your brand and its uniqueness.
The guest’s overall experience of a clean and pleasant hotel will have an impact on their loyalty to the hotel as well as their review.
So you should answer the question, how do you you want your hotel to be remembered? Clean and hygienic or otherwise?
To help you enhance your efficiency and prevent problems, we have created a checklist essential for the housekeeping department’s daily activities.
Meanwhile, it is essential to note the housekeeping checklist varies according to hotel size and speciality.
There are hotels with a speciality such as apartments and single rooms while some are single rooms only.
Dirty rooms are one of the most common complaints of guests, a housekeeping checklist helps to guide the daily process of cleaning.
More importantly, maintaining a cleaning routine also helps to reduce the amount of supervision and instructions given to the housekeepers.
Below is a checklist to guide the housekeeping department of any hotel capacity:
All the listed activities above are functions of the housekeeping department in the hotel.
Using a checklist in a hotel helps to guide the housekeepers and keep track of operations.
To ensure all areas and guest rooms are cleaned appropriately, it is important to enforce the use of the checklist.
Also, standardizing the housekeeping checklist in accordance.
it is advised that the organisation facilitates successful training for new employees and seasoned staff to serve as a helpful reminder.
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