- Do not ignore a waiting guest: While attending to a guest don’t forget to acknowledge awaiting guest in line, a verbal greeting is not so necessary; a simple smile works quite good as this shows the guest that he or she is not being ignored.
- Do not voice a room number aloud: This is one of the services mistakes common with front desk staff, it is important to work with a good level of professionalism and by doing so it is advised to be mindful of your immediate environment and ensure while speaking to a colleague you don’t voice aloud a room number or guest name.
- Addressing guests by their names: It is advised to address guests by their names, addressing guests by their names shows how much attention you pay to details and puts the guest at ease about their reservation. Their name appears on their reservation, payment slips, registration cards and all, therefore it is advised to address guests by their names.
